BusyBee

When you open a Chat activity preview, your own test chat is displayed, allowing you to test the student experience.

1. The Show chat for field reads Myself, meaning that the chats are your interactions with the chatbot.
2. To test the chat, type in the message field and send.
3. Open the Actions menu to the right of the message field to:
   • Select past chats that are retained when you Reset the conversation.
   • Reset the chat to start over.
   • Use Evaluate to see how BusyBee would evaluate your test chat. Students are able to evaluate their chats, too.
   • Use Class performance to see an overview of all students' performance in the activity. BusyBee generates this overview by evaluating all student chats and highlighting trends.

To review a student's chats:

1. Click the Choose student button in the Show chat for field.

2. Students who have chatted at all in the activity have a Last message date listed. You can sort by date.
3. Click a student's name to see their chats.

4. Open the Actions menu to the right of the message field to:
   • Review past chats that have been reset or blocked.
   • Reset a current chat for the student. If you do this, the student is no longer able to send messages in it.
   • Use Evaluate to see an evaluation of the student's performance in the chat.
   • Block a chat for the student if you notice content related to Self-harm, Sexual content, or Illicit activity. This disallows the student from sending messages in the chat, but they can still access it.  
   • Unblock blocked chat (not shown).
   • Add a comment about the chat. These comments are internal to teachers and administrators.
   • Hide past reset chats from the student (not shown).
   • Open History to review the Blocks, Hides, and Comments connected with the chat.
   • Use Class performance to see an overview of all students' performance in the activity. BusyBee generates this overview by evaluating all student chats and highlighting trends.

5. Status messages appear above the student's conversation to indicate when a chat has ended, blocked, or hidden.
6. To return to your own teacher preview, clear the student's name by clicking the X.

To review a student's conversation:

1. Click the Choose student button in the Show chat for field.

2. Students who have chatted at all in the activity have a Last message date listed. You can sort by date.
3. Click a student's name to see their chats.

4. Open the Actions menu to the right of the message field to:
   • Review past chats that have been reset or blocked.
   • Reset a current chat for the student. If you do this, the student is no longer able to send messages in it.
   • Block a chat for the student if you notice content related to Self-harm, Sexual content, or Illicit activity. This disallows the student from sending messages in the chat, but they can still access it.  
   • Unblock blocked chat (not shown).
   • Add a comment about the chat. These comments are internal to teachers and administrators.
   • Hide past reset chats from the student (not shown).
   • Open History to review the Blocks, Hides, and Comments connected with the chat.

BusyBee's automated monitoring conducts continuous, real-time scanning of student conversations to ensure that content deemed inappropriate is promptly detected and flagged for review for teachers and administrators.

If inappropriate content related to self-harm, sexual content, or illicit activities is identified:

1. The chat is ended for the student and a popup appears explaining that the chat has been blocked, why it was blocked, and what the student can do.

2. When the popup is closed, a status message remains, explaining the reason for the block.
3. From the Actions menu next to the message field, the student can:
   • Click Dispute if they think they were blocked by mistake. Doing this adds another status message to the chat and sends an email to their teacher about the error.
   • Reset the chat to begin again.

An automated email notification about any block is sent to all users enrolled as teachers in the course and to additional recipients, like principals, that administrators have added to these emails. Email notifications include:

• Student name and ID
• Course title and ID
• Activity title and ID
• The reason for the block
• Up to the last five messages of the chat

Teachers and administrators with access to the course can manually block chats:

1. While viewing the student's chat, click the Actions menu to the right of the message field.
2. Click Block.

3. Select a reason for the block (Self-harm, Sexual content, Illicit activity, or Other).
4. Click Block.

4. The same status message appears in the chat as with an automated block, and the same notification emails are sent.
5. From the Actions menu, you can click Add comment in the More menu to add additional context around the block for other teachers and administrators to see (these are not visible to students).

A teacher can review a blocked chat. If they decide it was blocked in error, they can Unblock it from the Actions menu and the student can continue the chat if they haven't already reset it.