Agilix Support Holiday Schedule
thumb_up1
Vote sum
  • Brad Marshall
  • Updated:
    info_outline
    Created:
Our offices will be closed in observance of the following holidays. While Agilix Support may not be available on these dates, our systems...
Welcome to the Agilix Help Center!
thumb_up-1
Vote sum
mode_comment5
Comments
  • Brad Marshall
  • Updated:
    info_outline
    Created:
Your 24/7 destination for asking questions, suggesting ideas, and learning about Agilix products Welcome to all students and educators t...
Performance Issues (9/19/2018)
thumb_up1
Vote sum
mode_comment2
Comments
  • Brad Marshall
Agilix is actively working on a issue that causes Buzz and the API to respond very slowly, which may lead to some requests timing out. Th...
Performance Issues (8/6/2018)
mode_comment1
Comments
  • Brad Marshall
Agilix is actively working on a issue that causes Buzz, BrainHoney, and the API to respond very slowly, which may lead to some requests t...
Performance Issues (3/20/2018)
thumb_up2
Vote sum
mode_comment1
Comments
  • Scott Taylor
  • Updated:
    info_outline
    Created:
Our web service provider, Amazon Web Services (AWS), have been experiencing intermittent performance problems this morning. We are workin...
A better Agilix Help Center (2017-05-08)
thumb_up3
Vote sum
  • Brad Marshall
  • Updated:
    info_outline
    Created:
New name, look, and features. Same destination for everything Buzz. On May 8, we will be launching an improved Agilix Help Center (former...
Performance Issues (2/28/2017)
thumb_up8
Vote sum
mode_comment4
Comments
  • Scott Taylor
  • Updated:
    info_outline
    Created:
Our web service  provider is currently experiencing some connectivity/performance issues which is affecting Agilix platform at this time....
Performance issues (1/26/2017)
thumb_up1
Vote sum
mode_comment1
Comments
  • Brad Marshall
We are investigating known issues with accessing Buzz, BrainHoney, and API. Thank you for your patience during this time.
What’s going on with the internet? (10/21/2016)
thumb_up1
Vote sum
  • Brad Marshall
  • Updated:
    info_outline
    Created:
If you’ve seen the news or visited some of your favorite websites today, you may have noticed that the internet is having a bit of a roug...
Performance issues (10/21/2016)
mode_comment2
Comments
  • Brad Marshall
  • Updated:
    info_outline
    Created:
We are currently working on and investigating issues related to errors that may be experienced when attempting to send emails and/or perf...
Performance issues (9/19/2016)
thumb_up1
Vote sum
mode_comment2
Comments
  • Brad Marshall
  • Updated:
    info_outline
    Created:
We are currently investigating performance issues that could impact using Buzz and BrainHoney.
Performance issues (7/6/2016)
mode_comment3
Comments
  • Brad Marshall
We are investigating known issues with accessing both Buzz and BrainHoney. 
Announcement: Summer Cleaning (2016-07-07)
  • Brad Marshall
Check out the article, "Summer Cleaning: Inherited Buzz settings and API HTTP redirects (2016-07-07)," to be aware of upcoming ...
Performance Issue (6/3/2016)
mode_comment1
Comments
  • Brad Marshall
We are investigating possible performance issues with BrainHoney. We will update once we know more.
Performance Issue (5/2/2016)
thumb_up1
Vote sum
mode_comment1
Comments
  • Michael Denton
  • Updated:
    info_outline
    Created:
Agilix is aware that users are currently unable to access BrainHoney. Both the API and Buzz are responding correctly. The Operations Team...
Issue with Filtering Gradebook in Buzz
thumb_up1
Vote sum
mode_comment1
Comments
  • Michael Denton
Agilix is aware of an issue with filtering the Buzz Gradebook by groups. The development team is working to resolve the issue. This annou...
Performance Issues (4/6/2016)
thumb_up1
Vote sum
mode_comment1
Comments
  • Scott Taylor
  • Updated:
    info_outline
    Created:
Agilix is experiencing performance issues regarding inoperable drop down menus in the Item Editor for BrainHoney and Buzz. Our developers...
Changes to Content Searching
  • Michael Denton
  • Updated:
    info_outline
    Created:
On March 31, 2016, Agilix will begin making changes to the way shared content is located in its applications. There are two things of whi...
Unplanned Service Interruption (3/2/2016)
mode_comment1
Comments
  • Michael Denton
  • Updated:
    info_outline
    Created:
Agilix is experiencing an issue which is preventing access to the BrainHoney and Buzz applications. The Operations team is working to res...
Agilix Help Center access (1/12/16)
thumb_up-1
Vote sum
  • Sean Casey
  • Updated:
    info_outline
    Created:
Agilix users experiencing problems accessing the Help Center at https://support.agilix.com should now be accessing the site content norm...
Performance Issues (1/11/2016)
  • Michael Denton
Agilix experienced some performance issues this morning which impacted BrainHoney users. The problem was identified and corrected by the ...
2015: Year in review
  • Brad Marshall
  • Updated:
    info_outline
    Created:
Cross-posted in Buzz: What's New. As this year comes to a close, we are grateful for all Buzz learners and teachers…and their feedback. L...
New Menu Style for Agilix Buzz
  • Michael Denton
  • Updated:
    info_outline
    Created:
On Thursday, December 17, 2015, Buzz's Main Menu will be receiving a few updates to improve the user's experience and customization optio...
Partial Service Interruption: Email (11/06/2015)
mode_comment1
Comments
  • Michael Denton
Agilix is aware that emails are currently not being sent out to BrainHoney and Buzz users. The Web Operations Team is working to resolve ...
Scheduled Maintenance (09/25/2015 - 09/26/2015)
mode_comment6
Comments
  • Ryan Richins
  • Updated:
    info_outline
    Created:
System Maintenance Notice UPDATE: The maintenance was completed at 12:25 AM MDT on Saturday 9/26/2015. The services are being re...
How do I print Help Center articles?
  • Brad Marshall
  • Updated:
    info_outline
    Created:
Our articles are formatted for easy printing. Simply open the File menu in your browser and click Print (shortcut CONTROL + P or COMMAND...