Support Announcements

📣 Service Status Update

Agilix is aware of an ongoing issue with our hosting provider that may cause users to experience latency and error messages while interacting with the system. We are actively collaborating with our hosting partner and attempting to implement mitigation efforts to minimize the impact while this behavior persists.

We sincerely apologize for the disruption and appreciate your patience as we work diligently with our hosting partner to resolve the incident.

Update – 10:38am MT

Our service provider has taken mitigation steps and is continuing to work on addressing the root issue while working on implementing steps to reduce latency users may encounter.

Update – 12:01pm MT

Our service provider is implementing corrective measures to their internal processes to help reduce latency and error messages. Due to the evolving nature of this issue, we do not currently have an estimated timeline for full resolution. We will continue to provide updates on this page as new information becomes available.

Update – 1:47pm MT

Our service provider is in the recovery process which has allowed us to increase performance for users interacting with Buzz and our API. User performance in Buzz and the API should continue to improve as the recovery efforts proceed.

Update – 2:31pm MT

We have successfully allocated additional resources to support current system performance needs. Users should now experience normal performance levels, though a decreasing number of users may still encounter occasional periods of increased latency as the conditions continue to improve. We continue to actively monitor our service provider’s restoration efforts to ensure ongoing stability and optimal performance.

✅ Update – 4:49pm MT

We are currently observing optimal performance for users interacting with Buzz and the API. We continue to closely monitor performance in coordination with our hosting provider’s ongoing post-restoration efforts. We apologize for the negative impact this incident has caused and sincerely appreciate your patience and efforts throughout the process.