Support Announcements

Welcome to all learners, educators, and coaches to the Agilix Help Center. This Help Center is a single reference point for you to engage with other users, learn more about Agilix products, and provide your feedback.

To get started, review the following common tasks to become more efficient in the Agilix Help Center. If you have any questions about the Help Center, don't hesitate to ask. Just jump over to Discussions and add your question.

• How do I search the Help Center?
• How do I create an account?
• How do I sign in?
• How do I follow a section, topic, post, or user?
• How do I comment and vote on a post?
• How do I create a new post?
• How do I review my activities?
• How do I submit a request to Agilix Support?
• How do I search previously submitted requests to Agilix Support?

How do I search the Help Center?

1. Click on the "Search" input on the Help Center header.
   
2. Type in keywords related to your query.
3. As you type, suggested articles and discussion posts will be displayed for instant access.
   
4. Select a suggested article or post if you believe it will answer your question. If not, hit 'enter' on your keyboard to review the Search Results.
5. On the Search Results page, browse the results and select the result that best matches your query. To improve the results:
   • Add or alter your keywords to view different results.
   • Filter by type and category/topic to limit the scope of the search to only specific sections or topics.
   

When in the Help Center, type a forward slash (/) to jump to the search bar to quickly perform a search.

How do I create an account?

1. Select the "Sign in" button on the Help Center header.
   
2. There are two different options to create an account. Select the desired one.
   • Social and business SSO [1]: Select this option if you would like to authenticate into the Help Center using a third-party authentication service. This works well if the email address you want associated with your account is the same as the email address associated with the third-party service. This often offers easier authentication on trusted devices.
   • Sign up [2]: Select this option if you want to create an account from scratch, where you provide the email address and password that will be used for this account.
   
3. Follow the remaining steps on the screen.

How do I sign in?

1. Select the "Sign in" button on the Help Center header.
   
   
2. 
3. Enter your credentials (Email, Password) or select the desired social and business SSO method.
   
4. If needed, follow the remaining steps on screen. 

How do I follow a section, topic, post, or user?

When you Follow content, you are then subscribed to receive updates for that content.

• Following a section or topic will email you when any new articles or posts and, optionally, comments are created in that section or topic.
• Following a post will email you when any new comments are created.
• Following a user will email you when that user creates a new post and, optionally, comments.

To Follow some content:

1. Navigate to the desired section, topic, post, or user.
2. Locate the button that says Follow.
   • If the content is a post, this button will be next the the post title.
   • If the content is a section or a topic, this button will be next to the section/topic title.
   • If the button says Following or Unfollow, you are already subscribed to the content.
3. Select the button to Follow the content.
   

How do I comment and vote on a post?

Comments, votes, and share options are placed directly below the post body.

To comment:

1. Scroll to the bottom of the post.
2. Select inside the text box to add your comment. If you are not signed in, you will be prompted to sign in.
3. Type in your comment.
   
4. Select "Submit."

Once you add a comment to a post, you will also automatically Follow the content for future updates.

To vote:

1. Scroll to the bottom of the post.
2. Select the thumbs-up button to upvote or the thumbs-down button to downvote. You can vote on posts and comments to show your approval/agreement or disapproval/disagreement with the content.

How do I create a new post?

Creating a new post is a great way to share your insights or ask questions that have not already been shared in the Help Center.

To create a new post:

1. Select the "New post in Discussions" option from the floating button on the bottom right.
   
2. Complete the "New post" form.
3. Select "Submit."

How do I review my activities?

1. Select the "My activities" option under the user menu.
   
2. Select "Contributions" to review all Posts and Post Comments you have made.
3. Select "Following" to review all of your subscriptions.
4. Select "Requests" to review all submitted requests to Agilix Support. NOTE: Only available to authorized support contacts.

How do I submit a request to Agilix Support?

How do I submit a request to Agilix Support? 

NOTE: This option is only available to authorized support contacts. If you do not see this option, please submit your support requests to your LMS provider or administrator.

How do I search previously submitted requests to Agilix Support?

NOTE: Only available to authorized support contacts.

1. Select the "My activities" option under the user menu.
   
2. Select "Requests" to review all submitted requests to Agilix Support.
3. Select the tab for the requests you would like to search. Options include:
   • My requests: Requests where you were the author or assigned to be the requestor
   • Requests I'm CC'd on: Requests you were included in the conversation
   • Organization requests: Requests submitted by members of your organization
4. Select the "Search '...'" field to search all requests in the currently selected tab.