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Root administrators can provide full or partial refunds right in Dawn or using your Stripe dashboard (You can find Stripe's refund documentation here: https://stripe.com/docs/refunds).
Site/Root admins can review all transactions made on their site on the Payments screen.
Full and partial refunds for active and deleted enrollments
A root admin can give a full or partial refund to a learner for active or deleted enrollments using View payment history.
To View payment history for a learner:
- Open the Learners screen.
- Select the learner,.
- Open their Enrollments.
- Select the catalog entry.
Full refunds when deleting enrollments
When you delete learner enrollments for individuals or in bulk, you are given the option to give those learners a full refund. If you choose not to do this, you can still use the View payment history option described above to give a full or partial refund.
Refund receipt Message template
Dawn automatically sends a Refund receipt message to users when a refund is processed. The default message is pictured below, and you can make edits to it if you like.
