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In Dawn, a Learner is any user who has joined your website to take courses whether they've enrolled in a course or not. As an administrator, you can:
- Delete learners to remove their access to your site. When you delete a learner, all of their enrollments are also deleted.
- Delete enrollments to remove a learner's connection to a course and all of the associated data. When you delete an enrollment, the learner remains in your site. You are refunded the original $5 enrollment fee if this happens within two weeks of enrollment, and you can choose how to handle refunds for your learners (in Dawn or through Stripe).
Delete learners
To delete learners:
- Open the Learners screen.
- Check the box next to the learners you want to delete.
- Click the Delete button.
Delete enrollments
To delete enrollments from a catalog entry, open the Catalog screen and select the catalog entry.
- Open the Enrollments screen.
- Check the boxes next to the enrollments you want to delete.
- Click the Delete button.
A prompt appears asking you to confirm the deletion(s). You are also given the opportunity to automatically refund full payments from this prompt.
Note: If you choose not to handle the refund here, you can:
- Handle it through a learner's Payment history.
- Handle it through your Stripe dashboard (You can find Stripe's refund documentation here: https://stripe.com/docs/refunds).
Delete individual enrollments
You can also delete individual Enrollments when viewing a learner's Enrollments screen:
- Open the Learners screen and select the learner.
- Open their Enrollments and select the catalog entry.
- In the More menu, select Delete.
