Buzz API

account creation problem

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Temple Poche

I have been enrolling new students that have never been enrolled with us before using our student information system, Genius, which connects to the BUZZ LMS. The last several (at least 4 I am certain of) students I have enrolled I had to recreate their account and deactivate the first account I created. When the bad account is created and the student uses the Genius log in to select the BUZZ LMS course they are going to work in the students get the error "account problem...You do not have a valid Buzz account....Please contact your system administrator with these details: Code: NOUSER Data: Naqu974" in the BUZZ LMS. The only thing I can do to correct this is to delete the first account created and recreate a new account.I have been enrolling new students that have never been enrolled with us before.

I contacted my Genius Tech Support and this is the information they gave me...

"Hi Temple,
Please see below the error that we are getting from Buzz:
<responses> <response code="BadRequest" message="Unable to create user Naqu974. [PasswordPolicyRequirementsNotMetException] *Password Policy minimumlength Requirements Not Met: 'The password must be at least 8 character*s!'
at xLi.EnsureNewUserPasswordMeetsPolicyRequirements PasswordPolicy.cs:276
at xLi.CreateUsers User.cs:947" errorId="b7ee0592f2c141f58264fab824c0bb2a" /> </responses>
So, every account with a password with less than 8 chars will not be created in Buzz.
We had this issue with other clients and they were able to disable/change this password requirement in Buzz. Could you please contact your Buzz support to change this requirement ?"

So, I would you to please change the password requirement. Our students have user names and passwords issued by the district and we use those user names and passwords for all programs. Our students' passwords are typically 4 characters.

Comments (4)

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Brian Williams
  • Agilix team member

Hello Temple:

I am attaching a link to the document How do I set up my domain password policy? which will go into depth about changing the minimum password requirement within the domain settings. 

Hope this helps!

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Temple Poche

Hi Brian,

I do not have the Check the Set password policy box on the Authentications card option on my account.

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Temple Poche

I had the ability to change the minimum password length from 8 to 4.  Will that work?

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Brian Williams
  • Agilix team member

Yes that should work. We will review if changes need to be made to the documentation. 

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