Buzz: Questions & Answers

Locked out

Kayti Stull

I am trying to get into my account as a parent for the first time. At the change password screen I entered a new password and it immediately locked my account??

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Brian Williams
  • Agilix team member

Hello Kayti!

I am sorry that you you have encountered this behavior. It sounds like the organization you are with may have sent you the wrong current password. You may need to reach out to the institution to address that. In the meantime, I would recommend that you navigate to the Buzz login page, select the "forgot password" option under the menu button next to the login button. This will send you an email allowing you to reset your password. 

Let me know if you have additional questions. 


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