cindy moy-zhang commented,
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Thank you for your quick response, Brian.  Will try your suggestions and see what happens. 
cindy moy-zhang commented,
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Hello,  I was able to reset password but was not able to log in. It says account locked. Any suggestions? This is the message I see: Thanks,   --------------------- Provide the information below to...
cindy moy-zhang created a post,
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Answered
I am new and could not login with the user and password given. I selected forgot password to reset which I did but now there is a message that says I am locked out. What do I do?