Buzz: Questions & Answers

Students can't access assignments

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Benjamin Smith

One of  our schools is having trouble accessing Compass Learning assignments.  The student view says "Exit" and the title of the activity.  Sometimes quizzes will not register clicks.  Teachers can't view the assignments when they log in either.  Let me know if this is the correct area to post more info.  Thanks, Kathleen

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Brad Marshall
  • Agilix team member

Hey Benjamin, for this you should create a Support request. They should be able to help you out as some investigation will be needed.

Thanks.

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Benjamin Smith

Where do I do that?  Thanks for the help Brad.

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Brad Marshall
  • Agilix team member

You should see the 'Submit a request' option in the top-right.

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Sabrina Toscano

What if we do not see the "Submit a request" option? I am having a similar issue and it has been like this for about a week now. 

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Brad Marshall
  • Agilix team member

The "Submit a request" option is available only to designated support point-of-contacts for each institution or are submitted through the reseller. All requests are supposed to be handled through them. 

For example, if your institution licenses Buzz through HMH, FLVS, IDLA, or another reseller/content provider, the institution is supposed to work with the provider to resolve their issues.

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