Hey Juanita, all tickets are supposed to be submitted through your LMS provider. For example, if you purchase BrainHoney/Buzz from a publisher, you would submit the ticket to the publisher.
Agilix partners with multiple educational leaders to deliver BrainHoney/Buzz to schools, teachers, and students. Some of our partners include HMH, BYU Independent Study, FLVS, Lincoln Learning, and many more. In each case, an admin/teacher/student is should submit issues and enhancement requests to the partner that you acquired the LMS from.
I am the administrator for Red Comet. We are a direct provider of Brainhoney/Buzz. I do not have access/a link to submit tickets to. Can you please help me with this?
I am Varshini, Systems Technical administrator with Red Comet. I have just taken over Juanita's support account. My apologies for missing this message from you. Is there a way that we can privately address this issue without it being available to the other support sign ups?
This is our administrator user id: Admin User (admin - 12931421) on domain: Red Comet (redcomet - 12914160)
Thanks!
We have just moved our contract directly with agilix. It would really help us to obtain a user account in support that would enable us to raise tickets.
Hey Yarshini, you have been added to an approved support organization. You should now be able to submit a request that will be reviewed by our Support team.
At this time there is not an option to create a ticket directly from within Buzz as specific support issues need to be routed through your authorized support contact or your platform provider.
I need to submit a help ticket to get an extension for my class. But I can't seem to figure it out. The text box with the exclamation point is not showing on my screen
It looks like you have reached out the Agilix Help Center (the maker of your online learning environment). Only authorized support accounts may submit tickets to Agilix Support. You can, however, escalate your support related topic with your teacher or online education institution directly (which I have notified of your post).
It looks like you have the option to write to your teacher within your enrolled course by clicking on the activity player button of your course to bring up the activities list. From that page you should see a paper airplane button at the top right hand side of the toolbar. Click on that button and it will allow you to send an email directly to your teacher to discuss your support related topic.
Comments (12)
Hey Juanita, all tickets are supposed to be submitted through your LMS provider. For example, if you purchase BrainHoney/Buzz from a publisher, you would submit the ticket to the publisher.
Agilix partners with multiple educational leaders to deliver BrainHoney/Buzz to schools, teachers, and students. Some of our partners include HMH, BYU Independent Study, FLVS, Lincoln Learning, and many more. In each case, an admin/teacher/student is should submit issues and enhancement requests to the partner that you acquired the LMS from.
Hi,
I am the administrator for Red Comet. We are a direct provider of Brainhoney/Buzz. I do not have access/a link to submit tickets to. Can you please help me with this?
Thanks!
Thanks, Juanita. I'm following up with an account manager and will get back to you as soon I can.
Juanita, could you tell me your BrainHoney user ID. Trying to locate you in the system.
Hi Brad,
I am Varshini, Systems Technical administrator with Red Comet. I have just taken over Juanita's support account. My apologies for missing this message from you. Is there a way that we can privately address this issue without it being available to the other support sign ups?
This is our administrator user id: Admin User (admin - 12931421) on domain: Red Comet (redcomet - 12914160)
Thanks!
We have just moved our contract directly with agilix. It would really help us to obtain a user account in support that would enable us to raise tickets.
Hey Yarshini, you have been added to an approved support organization. You should now be able to submit a request that will be reviewed by our Support team.
Thank you Brad!
How do I submit help tickets directly to Tech Support from the page where the issues are occurring?
Thank you!
Hello Andrea,
At this time there is not an option to create a ticket directly from within Buzz as specific support issues need to be routed through your authorized support contact or your platform provider.
I need to submit a help ticket to get an extension for my class. But I can't seem to figure it out. The text box with the exclamation point is not showing on my screen
Hi Abraham,
It looks like you have reached out the Agilix Help Center (the maker of your online learning environment). Only authorized support accounts may submit tickets to Agilix Support. You can, however, escalate your support related topic with your teacher or online education institution directly (which I have notified of your post).
Abraham Irra
It looks like you have the option to write to your teacher within your enrolled course by clicking on the activity player button of your course to bring up the activities list. From that page you should see a paper airplane button at the top right hand side of the toolbar. Click on that button and it will allow you to send an email directly to your teacher to discuss your support related topic.