Buzz: Questions & Answers
Hello! We are seeing some potentially inconsistent behaviors in Buzz regarding the unverified email/phone number warning banner and would appreciate clarification on what SHOULD be happening if possible. For example, we have a test student user that is unable to permanently dismiss the banner and is not set to receive notifications from Buzz. As far as I know, none of their test teachers have sent the student an email through Buzz. The banner returns for that student after they refresh their browser tab.
Questions are based on the language included here: https://support.agilix.com/hc/en-us/articles/360059029871-coming-soon-to-buzz-updated-2021-09-23#blocking-messages-to-unverified-accounts
"Change: Buzz will begin blocking messages for unverified emails and phone numbers. After implementation, when a message is sent from Buzz to an unverified account, the user is given one week to verify their information before Buzz begins blocking messages. During this grace period, the banner remains visible, and users receive an automated message from Buzz prompting them to verify their information along with the first message they receive during this time."
See questions below:
- Does the "grace period" begin anew every time a message is sent from Buzz? Is it a one time thing?
- It seems that users who are unable to verify or are choosing not to verify would not be able to dismiss the banner DURING the "grace period" permanently. However, can they dismiss it permanently AFTER the 1 week grace period has ended? Or is the banner supposed to disappear on its own?
- If a student has never been sent a message in Buzz (ie they are not signed up for notifications and their teacher has never sent communications through Buzz), will they still see a banner? Can they dismiss that banner?