We have a partner that uses our courses. We have enabled a subscription so they can access the courses we provide them. They can only see 3 out of 6 courses in the sub-domain. The three they can't see exist in the top level of our domain. A new course was created in their sub-domain and a derivative copy was used. I can see all six courses on my end, but the partner is claiming they can't see the three courses I created for them. Can anyone help me understand why they can't see the courses?
What kind of subscription was provided? Was it all the courses in a domain or specific courses which were selected? If the whole domain, were both domains listed as subscriptions? Are the subscribers listed as all users in a domain or were there specific users selected? If it was the entire domain, are all the users actually owned by that domain? (I recently got bit by the fact that my user, owned by a parent domain, didn't have access to the subscribed courses)
Ultimately, I think the user trying to access the courses was not listed as an administrator. She may have been added manually by her organization to the first three courses, which is why she could see those. We got it resolved.
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What kind of subscription was provided? Was it all the courses in a domain or specific courses which were selected? If the whole domain, were both domains listed as subscriptions? Are the subscribers listed as all users in a domain or were there specific users selected? If it was the entire domain, are all the users actually owned by that domain? (I recently got bit by the fact that my user, owned by a parent domain, didn't have access to the subscribed courses)
Hi Michael. Thanks for the response.
Ultimately, I think the user trying to access the courses was not listed as an administrator. She may have been added manually by her organization to the first three courses, which is why she could see those. We got it resolved.