Buzz: Questions & Answers

Word Document file cannot be opened

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abby kartzinel

I am a new student and and having trouble with the Buzz system. I am uploading homework assignments to Buzz using word but something is happening to the file and the teacher cannot open the file. And when I try to download the file that i just uploaded, it doesn't work. But the file itself in Word is totally fine. What am I doing wrong. My teacher gave me some chances to try it again, but now I have no more chances and I am getting a 70%. This is a new class just starting and I cannot fail a class just because the file won't open?

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Brian Williams
  • Agilix team member

Hello Abby:

I am sorry that this frustrating behavior has been occurring. You may need to save the file under a different file format for the teacher to be able to open it. I recommend reaching out to you instructor/institution and alert them of this behavior and the current scenario you are under. They should be able to assist you with troubleshooting directly. 

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