Thanks for reaching out about your concern about the SSO connection. There is a known issue that has since been resolved. For more information, see our most recent Performance Incident announcement: Performance Incident (2024-08-15).
Let us know if you have additional questions. Thank you!
Hey Andrew Price and Brad Marshall ... what is the known issue that has since been resolved and the underlying root cause? We did not see any identification of the issue or disclosure of root cause in the Performance Incident announcement. Thank you.
Brian Bissell, there was a legacy network configuration that inadvertently impacted Buzz, causing a service to restart. This configuration is no longer needed and we plan on performing an update this weekend to permanently remove so that it does not cause any future issues.
I hope this helps. If you would like more details, please reach out to your Agilix account manager.
Comments (3)
Hey Ashlee,
Thanks for reaching out about your concern about the SSO connection. There is a known issue that has since been resolved. For more information, see our most recent Performance Incident announcement: Performance Incident (2024-08-15).
Let us know if you have additional questions. Thank you!
Hey Andrew Price and Brad Marshall ... what is the known issue that has since been resolved and the underlying root cause? We did not see any identification of the issue or disclosure of root cause in the Performance Incident announcement. Thank you.
Brian Bissell, there was a legacy network configuration that inadvertently impacted Buzz, causing a service to restart. This configuration is no longer needed and we plan on performing an update this weekend to permanently remove so that it does not cause any future issues.
I hope this helps. If you would like more details, please reach out to your Agilix account manager.