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Activity/Lesson Pages Not Loading

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Hilary Mercer
Several teachers in different classes get a blank screen that says "Loading..." when they go to a content page in their lessons.

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Trevor Williams
  • Agilix team member

Hello Hilary!

In order for me to further investigate, May I please be provided with a course ID for where this is occurring?

Thank you!

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Hilary Mercer

Hi, Trevor!

 

They seem to be working now. They were down from 8:44 am to about 9:30 am central time. It was in every course I checked: Physical Science ID: 193350731 and AP Biology ID: 193350795, for examples. 

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Trevor Williams
  • Agilix team member

Thanks for the additional information! Through looking at those courses I noticed some of the activities use an LTI integration. If it was the LTI integration activities that were displaying a loading page when accessed, then it would appear that there may have been an issue encountered with the LTI provider that has now been resolved.

Does this make sense? Please let me know if there is anything else about this you would like help with and I will promptly work to address it! 

Thanks again! 

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