Buzz: Questions & Answers

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Krystal Nunez
Students and Teachers are getting an error message that is not allowing them to enter Buzz. 😦 This page could not be found Sorry, but the page you were trying to view does not exist. This may be the result of either: an incorrect website address (URL) an out-of-date link Contact your teacher or system administrator if you continue to encounter problems.

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Rebecca Ann Frederick

I am also experiencing this problem.

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Allison Shepherd
  • Agilix team member

Hello Krystal and Rebecca, 

I apologize that your users are experiencing these errors and for any frustration it might have caused. We are aware of the issue and you can find updates on it here: Performance Incident: (2023-11-14)

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Julianne Cochran

Our team is currently experiencing this issue.

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Trevor Williams
  • Agilix team member

Hello Julianne!

Can you please provide me with reproduction steps that would allow me to encounter this behavior? Also, can I please be provided with a user ID that is encountering this? 

I am able to access domains in Buzz without encountering this message.

Thank you!

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Julianne Cochran

Of course!  This is a screenshot from a user:

 

We are experiencing this with multiple users but not all.  One user ID is 86425352.

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Julianne Cochran

Apologies- the steps they are using are to enter Buzz from our SIS (School Pathways).  They are running into this issue immediately at this step.  Many other users are not having the issue, but students, parents, and staff have all reported this.

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Trevor Williams
  • Agilix team member

If this is occurring from the SIS (Pathways), then it is likely that the URL is hard-coded wrong in the SIS provider. I would recommend reaching out to School Pathways to address that behavior.

Does this make sense? Please let me know if you have any additional questions with this as I am happy to help you! 

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Julianne Cochran

I understand but this is how many other users access Buzz as well and we are not having the same issue.

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Trevor Williams
  • Agilix team member

No problem! Could you please provide me with a screenshot of the error that includes the URL path from the browser in it? That way I can know exactly where on the site it is pointing to since the other screenshot cuts off the URL path.

Thanks! 

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Julianne Cochran

Here are two more:

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Julianne Cochran

On the other hand, when I access Buzz, this is the URL that arises:

https://pivotnb-bluemouse.agilixbuzz.com/home

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Trevor Williams
  • Agilix team member

Thank you for those screenshots! 

If the user is coming over from an SIS and it's triggering that error, then it's likely the SIS is using the wrong Buzz URL for part of its redirect process.

Another possible cause is the device or network may need to whitelist the sites:

*.agilixbuzz.com
  api.agilixbuzz.com

We are not experiencing system issues that would contribute to this.

I have confirmed that I can access Buzz directly through the following URLS without any issues: https://pivotrs-bluemouse.agilixbuzz.com/ and https://pivotnb-bluemouse.agilixbuzz.com

Thank you for your helpful details with this as I investigate! 

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