Buzz: Questions & Answers

change student password

Susan Blackburn

Is it possible for an admin to change a student password?

Also, is it possible for an admin to print out the active students, usernames, & passwords?

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Scott Taylor

There are the following ways to update a user password.

  1. User selects "Forgot password?" link on the login page.
  2. User can change their own password in User Settings. 
  3. Admin can do it by looking at the User Details page.

It is also possible to update multiple users at once using the API command of UpdatePassword.

There is not currently a print out available for all active students, usernames, and passwords. It is possible to export the list of users enrolled in a course, but not at the domain level.

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Darren Severino

If you're an admin and you bring up another user account in the admin app you can absolutely set a new password without knowing the old one. I do it all the time!

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I am new.  I am an admin and do not see any place to change the password or where the forgot password option is?


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Brad Marshall
  • Agilix team member

Hey Terry, as an admin:

  1. Open the Admin app.
  2. Select the Users tool from the main menu.
  3. Find the user you want to change the password.
  4. Select Change Password from the toolbar.


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Jennifer Parzych

We are in charge of multiple student accounts where students do not have access to an email address where a reset password can be sent. Instead we are having to go into the Admin Console and do the manual "Change Password" on each account. Our issue is we have classes of 120 students that we have to change passwords for. I have visited the API Console and Command Index to figure out how to do this through DLAP. The issue is we have tried this multiple times following the steps in your API Command Index and it is not working. We constantly receive an error message (please see attached image).  Please advise what the code and settings should be for the API to update a password for multiple students. Thank you.

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Scott Taylor

When using that command you will not put anything in the "Query-String:" field as the command is included in the POST Data. You are able to pass multiple UpdatePassword requests in the same call by including more requests in the same POST Data.

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