This is the message in the "details" section that our staff is receiving, but they are reporting this issue from different locations and their internet is working properly.     

Thank you, Trevor.   It has taken the user to the student app, and they have click to go to the observer app. Is it possible to just remove the student app option for this user? 210355771

Hello Allison, Here is that information for you. 1. USER: tmarta (175132025) 2. https://pivotrs-bluemouse.agilixbuzz.com/teacher/grading?studentEnrollmentId=200625963&itemId=ULA_Section8235701_3.3....

Thank you!

Hello Brian, Thank you for help the issue has been resolved. We use the same information for email and username, and I wanted to fix the username before reaching out to out sis because I know they ...

Thank you! What lines would I use to Edit a username? It seems to want to add a new account instead of edit a current one.