I have a situation where the gradebook displays 6 minutes but when you click on the activity for that student it says 'Active Time" is 16m 53s. How can their total time spent in the activity be less than the Active time?
Could you share the enrollment ID where this behavior occurred, along with the activity ID for the specific activity? That will help us with our investigation. Also, can you confirm whether the student closed their browser or put their device to sleep after the exam was started?
It's an activity where the student plays a video and then answers a question based on the content of the video. Are you saying that if a student started the activity, answered that one question, set an alarm for the total time of the video and then came back to it to click 'submit' it could cause this discrepancy?
I’m not sure yet what’s causing the behavior. If you’re able to check with the user to see if they closed their browser or put their computer to sleep, that information would be really helpful. If you aren’t able to get that detail, no problem — we can still continue investigating on our end.
Comments (6)
Here are screenshot examples:
In gradebook view:
when you click on the activity for that student...
Hi Laura,
Could you share the enrollment ID where this behavior occurred, along with the activity ID for the specific activity? That will help us with our investigation. Also, can you confirm whether the student closed their browser or put their device to sleep after the exam was started?
Sure thing!
Enrollment ID: 240059227 Activity ID: 0b407f1b0c3a4c2aace21c16f999db3a
Thanks for your help!
Hi Laura,
Thank you for that information!
Can you confirm whether the student closed their browser or put their device to sleep after the exam was started?
Allison,
It's an activity where the student plays a video and then answers a question based on the content of the video. Are you saying that if a student started the activity, answered that one question, set an alarm for the total time of the video and then came back to it to click 'submit' it could cause this discrepancy?
Hi Laura,
I’m not sure yet what’s causing the behavior. If you’re able to check with the user to see if they closed their browser or put their computer to sleep, that information would be really helpful. If you aren’t able to get that detail, no problem — we can still continue investigating on our end.