Oh no! We are more than happy to help investigate this. If you could provide the enrollment ID's and clarify the role of each so we know which one is suspected of doing work for the other enrollment, as well as the activity ID's involved, that would be helpful.
Alternatively, if you are not comfortable with sharing that information on this public forum, you are welcomed to reach out to your organization's authorized support representative to escalate and create a ticket for Agilix Support to address.
Comments (1)
Hi Jessie,
Oh no! We are more than happy to help investigate this. If you could provide the enrollment ID's and clarify the role of each so we know which one is suspected of doing work for the other enrollment, as well as the activity ID's involved, that would be helpful.
Alternatively, if you are not comfortable with sharing that information on this public forum, you are welcomed to reach out to your organization's authorized support representative to escalate and create a ticket for Agilix Support to address.