Hello,
I have a student unable to play videos on assignments. Right now it just loads as a whitebox. He says he was able to see the videos earlier in the year. Its persistent across Chromebooks (114 LTS). Course is Algebra II v19(GS)S1 Activity 04.02 Discontinuities of Rational Expressions is an example of a video not working.
I apologize that your student is experiencing this behavior! Can you please provide the student's enrollment ID as well as the course ID and activity ID that this is occurring in, so that I may investigate this further?
If you are not comfortable with sharing that information on a public forum, you may also have an authorized support contact submit a ticket to Agilix support with that information included and we can investigate that ticket.
Comments (1)
Good afternoon Nick,
I apologize that your student is experiencing this behavior! Can you please provide the student's enrollment ID as well as the course ID and activity ID that this is occurring in, so that I may investigate this further?
If you are not comfortable with sharing that information on a public forum, you may also have an authorized support contact submit a ticket to Agilix support with that information included and we can investigate that ticket.