I am signed into my account but do not have the word bubble with a question mark to submit a request. How can I get help? I have two students who are unable to view the Buzz K-5 videos this week. It happened two weeks ago.
I am sorry to hear that students were unable to view their videos within their course! That would be frustrating!
The reason why you are not able to submit a ticket to Agilix Support is because your account hasn't been registered as an authorized account to submit tickets to Agilix Support by your online education institution. Instead, I recommend to reach out to your online institution for assistance, and if needed, the institution may escalate the reported behavior to Agilix Support.
If the issue isn't time sensitive and you're comfortable sharing the information on this public forum, you could provide me with the enrollment IDs of the two students and the activity ID they can't view. That information and a detailed description of what the students are encountering would be helpful for me to investigate the issue.
Comments (1)
Hey Jennifer,
I am sorry to hear that students were unable to view their videos within their course! That would be frustrating!
The reason why you are not able to submit a ticket to Agilix Support is because your account hasn't been registered as an authorized account to submit tickets to Agilix Support by your online education institution. Instead, I recommend to reach out to your online institution for assistance, and if needed, the institution may escalate the reported behavior to Agilix Support.
If the issue isn't time sensitive and you're comfortable sharing the information on this public forum, you could provide me with the enrollment IDs of the two students and the activity ID they can't view. That information and a detailed description of what the students are encountering would be helpful for me to investigate the issue.