Agilix Support Holiday Schedule
  • Brad Marshall
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Our offices will be closed in observance of the following holidays. While Agilix Support may not be available on these dates, our systems...
Welcome to the Agilix Help Center!
  • Brad Marshall
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Your 24/7 destination for asking questions, suggesting ideas, and learning about Agilix products Welcome to all learners, educators, and...
Scheduled Maintenance: Database migration for Buzz & API (2020-07-04)
  • Brad Marshall
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When: Saturday, July 4, 2020, 1:00 AM - 2:00 PM EDT (05:00 AM - 18:00 PM UTC) In an ongoing effort to provide our users with the best pos...
Scheduled Maintenance: Buzz & API (2020-05-30)
  • Brad Marshall
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When: Saturday, May 30, 12:00-1:00 PM MDT (6:00-7:00 PM UTC) Agilix is planning scheduled maintenance for the Buzz platform. We will be p...
Performance Incident: Buzz & API (2020-04-27)
  • Brian Williams
Agilix is actively working on an issue that is causing Buzz and the API to respond slowly, which may lead to some requests timing out. Mo...
Scheduled Maintenance: Buzz & API (2020-04-18)
  • Brad Marshall
When: Saturday, April 18, 6:30-7:30 AM MDT For the first time since 2015, Agilix is planning scheduled maintenance for the Buzz platform....
Performance Incident: Buzz & API (2020-04-15)
  • Brian Williams
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Agilix is actively working on an issue that causes Buzz and the API to respond very slowly, which may lead to some requests timing out. M...
Performance Incident: Buzz & API (2020-04-07)
  • Brad Marshall
Agilix is aware and actively monitoring an issue that caused Buzz and the Buzz API to respond very slowly, which may have lead to some re...
Performance Incident: Buzz & API (2020-04-04)
  • Brad Marshall
Agilix is actively working on an issue that causes Buzz and the API to respond very slowly, which may lead to some requests timing out or...
Performance Incident: Buzz & API (2020-02-13)
  • Brad Marshall
Agilix is actively working on an issue that causes Buzz and the API to return empty resources or "not found" errors. This could cause a ...
Performance Incident: Buzz & API (2018-09-19)
  • Brad Marshall
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Agilix is actively working on an issue that causes Buzz and the API to respond very slowly, which may lead to some requests timing out. T...
Performance Incident: Buzz, BrainHoney, & API (2018-08-06)
  • Brad Marshall
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Agilix is actively working on a issue that causes Buzz, BrainHoney, and the API to respond very slowly, which may lead to some requests t...
Performance Incident (2018-03-20)
  • Scott Taylor
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Our web service provider, Amazon Web Services (AWS), have been experiencing intermittent performance problems this morning. We are workin...
Performance Incident (2017-02-28)
  • Scott Taylor
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Our web service provider is currently experiencing some connectivity/performance issues which is affecting Agilix platform at this time. ...
Performance Incident: Buzz, BrainHoney, & API (2017-01-26)
  • Brad Marshall
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We are investigating known issues with accessing Buzz, BrainHoney, and API. Thank you for your patience during this time.
Performance Incident: What’s going on with the internet? (2016-10-21)
  • Brad Marshall
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If you’ve seen the news or visited some of your favorite websites today, you may have noticed that the internet is having a bit of a roug...
Performance Incident: Buzz, BrainHoney, & API (2016-10-21)
  • Brad Marshall
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We are currently working on and investigating issues related to errors that may be experienced when attempting to send emails and/or perf...
Performance Incident: Buzz & BrainHoney (2016-09-19)
  • Brad Marshall
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We are currently investigating performance issues that could impact using Buzz and BrainHoney.
Performance Incident: Buzz & BrainHoney (2016-07-06)
  • Brad Marshall
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We are investigating known issues with accessing both Buzz and BrainHoney.  
Performance Incident: BrainHoney (2016-06-03)
  • Brad Marshall
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We are investigating possible performance issues with BrainHoney. We will update once we know more.
Performance Incident: BrainHoney (2016-05-02)
  • Michael Denton
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Agilix is aware that users are currently unable to access BrainHoney. Both the API and Buzz are responding correctly. The Operations Team...
Performance Incident: Buzz gradebook (2016-04-18)
  • Michael Denton
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Agilix is aware of an issue with filtering the Buzz Gradebook by groups. The development team is working to resolve the issue. This annou...
Performance Incident: Buzz & BrainHoney activity editor (2016-04-06)
  • Scott Taylor
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Agilix is experiencing performance issues regarding inoperable drop down menus in the Item Editor for BrainHoney and Buzz. Our developers...
Performance Incident: Buzz & BrainHoney (2016-03-02)
  • Michael Denton
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Agilix is experiencing an issue which is preventing access to the BrainHoney and Buzz applications. The Operations team is working to res...
Performance Incident: Agilix Help Center (2016-01-12)
  • Sean Casey
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Agilix users experiencing problems accessing the Help Center at https://support.agilix.com should now be accessing the site content norm...
Performance Incident: BrainHoney (2016-01-11)
  • Michael Denton
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Agilix experienced some performance issues this morning which impacted BrainHoney users. The problem was identified and corrected by the ...
Performance Incident: Buzz & BrainHoney email (2015-11-06)
  • Michael Denton
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Agilix is aware that emails are currently not being sent out to BrainHoney and Buzz users. The Web Operations Team is working to resolve ...
Scheduled Maintenance: AWS Migration (2015-09-25 through 2015-09-26)
  • Ryan Richins
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System Maintenance Notice UPDATE: The maintenance was completed at 12:25 AM MDT on Saturday 9/26/2015. The services are being restored...
How do I print Help Center articles?
  • Brad Marshall
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Our articles are formatted for easy printing. Simply open the File menu in your browser and click Print (shortcut CONTROL + P or COMMAND...