Buzz: Questions & Answers

Duplicate Badges Awarded to Students

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Mjorgensen
I have recently incorporated badges into a new course and was checking to see if they were being awarded to students. When I reviewed a particular student, it showed that she had at least 2 of the same badges, and in one case 3, badges for every badge that she had earned. There is also a badge listed in her account that had been deleted before the course was released for students. I cannot find any settings that would be causing this. Any input or help would be appreciated. I will include screenshots to clarify.

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Brian Williams
  • Agilix team member

One addition I need to make on removing awarded badges. You may do this now (removing awarded badges) through the UI instead of just the API. See our release notes for more information: Buzz Release Notes (2020-10-22; v3.0.200) - Domain setting for Affirmation messages.

This can be accessed through the student gradebook, select "Badges" from the toolbar. 

As for why they were awarded, I am not sure and would need explore it more deeply. It looks like your request was sent in to Agilix Support so we will be working to address that part of it. 

 

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Mjorgensen

List of current course badges in the course settings:

What a current student is seeing as awarded badges:

The badges labeled "Orientation" and "First Assignment" were removed before the student was enrolled and are still showing up.

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Jason Albertson

Upvote. I had the same experience when I used badges for the first time last semester—badges that were set to auto-award on completion of an assignment were awarded twice to each student, and badges that I had created, but then deleted before the class started, were still auto-awarded.

I ended up being able to remove the extra badges using the API because I'm a Buzz Admin at my institution.

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Brian Williams
  • Agilix team member

Hello Mjorgensen!

I am sorry to hear this. I recommend reaching out to your authorized contact within your education organization and if needed they may submit a ticket to Agilix Support regarding the behavior of it duplicating badges. 

The API may be used to remove duplicate awarded badges. If needed, we may assist with that. 

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Jason Albertson

Awesome! Thanks for highlighting that help article—that's a change since I dealt with badges last, and I love it!

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