Buzz: Questions & Answers

Prompt asking users to verify email/phone?

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Peter Bartanen
Hello, We're seeing a prompt requiring our users to verify their email and phone. We have young students who we do not provide access to email. How will they be able to confirm their accounts?

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Meri Tunison

Peter, this is an excellent question. I have two related questions -

  1. Why are users being prompted to verify their email in two locations on the settings? 
  2. What if we are using an email for multiple accounts? For example, test students/teachers. How will the verification process impact that?

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Brad Marshall
  • Agilix team member

Hey Peter Bartanen, we would like to better understand your organization's needs so we can implement the best approach. Could you please have your authorized support contact create a ticket with us to determine the best path for your organization?

Meri Tunison, in your screenshot, it appears that you are likely using the same email address for both email fields. However, they could be two different email addresses. In this case, as soon as one of the fields is verified, the other one will also be verified. You may need to refresh the page after the first verification, but the email address will be verified for that user account.

Regarding your second question, each unique email address has to be verified per unique user. This means that is if an email address is being shared among multiple users, it will have to be verified per user. Otherwise, a user could enter anyone else's email address as their own and then have their messages sent to it without approval.

 

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Meri Tunison

Hi Brad-Marshall - Thank you, I was able to confirm that even if two accounts are using the same email address, it is possible to verify and works out fine. I did notice that even though I verified via code, the memo banner will keep re-appearing when I refresh. Might be a small bug there.

I think a lot of districts/programs who have elementary grade students are going to have the same issue that Peter Bartanen mentioned. We work with schools that do not necessarily provide email account access to students. It looks like this workflow prompts the user to pause, check their email for the code, and then enter it. Again, this should not be an issue for a user who has immediate access to their email, but for younger students who may not, this is going to be a challenge for timing. On the plus side, even though the user is prompted to pause and go get the code, it is not necessarily a "show-stopper" roadblock. The user can click cancel and just proceed with their activity in Buzz in the meantime.

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Brad Marshall
  • Agilix team member

If the banner ever displays when it should not, that is a bug and would love for you to report it to your LMS provider.

That said, for some of the LMS providers (our partners), the banner had been temporarily disabled. Our partners are working through some next-steps before re-enabling the banner for their users.

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Nicholas Rutherford

We are seeing this again as well.  We have students below 4th grade that do not email addresses and cannot verify an email address.

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Brad Marshall
  • Agilix team member

Hey Nicholas Rutherford, the only users that should be seeing this are the ones that have an email address or phone number associated with their Buzz account. If a student does not have an email address, then there should be no reason why they are seeing the verification prompt.

If they are seeing it but it is another issue (e.g., they have an email address associated with their account but they don't have access to the email account), please reach out to your LMS provider. They will have options to correct this.

Thank you!

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Meri Tunison

Hello! We are no longer seeing the banner alerting un-verified users of the need to verify. Is that an intended functionality change? During that initial implementation, there was an issue with the banner continuing to alert already verified users. Kind of the reverse now, and I think it's better this way, but just wanted to see if it was intended or not.

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Nicholas Rutherford

Thanks for the quick response.  I have put in a support request with them, worse case, I'll run a batch upload and blank out those students email addresses if needed.

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