Buzz: Product Feedback

Agilix Help Center Bug

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Feature idea (LEVEL 1)
Bruce Sharp
There is an unexpected behavior on this site. When I create a new post the menu showing rich text options, and buttons to add images, links, etc. is missing. I can't even copy and paste an image to this text box. However, if I submit this discussion, then go back and edit it or add a comment to an existing discussion the menu options are visible. I want to attach images here, but I can't. I'm going to submit and add them in a reply to my own comment.

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Bruce Sharp

Here is what I see when creating a new discussion thread.

 

Now that I'm replying to an existing thread, I see this.

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Bruce Sharp

This is still really annoying. I started a new thread this morning and had to post it, then go back and edit it in order to paste in a screenshot.

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Brad Marshall
  • Agilix team member

Hey Bruce, I am totally aware of this. It has been a problem for a while. The essence of the problem is that there is a conflict in our Help Center between two different vendors. One broke the other.

We have a tentative solution to the problem, but it will take a while to fix due to its complexity.

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Bruce Sharp

Thanks Brad. I appreciate all of your time and effort. :)

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