Buzz: Questions & Answers

Need to put in a support ticket--first time, needs setup!

Follow
Answered
Seth Morris

Greetings, Agilix folks!

We've just had some change in our organization and our Agilix domain/account, and I need to get set up as our org's primary admin contact. I need to submit a support ticket (first time), but can't do it yet. Our organization is Blue Learning (Comprehend), domain ID 69054926. If there's any questions, I can get with Thomas Collette and clear it up...but for now, I just need a way to put in a support request so one of our client domains can get a subscription set up with a content provider. Please let me know what info I need to provide to you (user ID, etc.) and I'll get it to you ASAP.

Thanks!

Comments (4)

Sort by
Brad Marshall
  • Agilix team member

Hello Seth, I have confirmed that you are an authorized support contact and have added you to your organization. You may now submit a request to Agilix Support.

0 Comment actions Permalink
Seth Morris

Thanks, Brad, I was able to put in the support request easily this morning!

 

0 Comment actions Permalink
Sara Mungall

Hello! I'm in a similar situation as we've had administrative turnover. I am an administrator for our domain, but am unsure if I have access to submit support tickets (I need this access but we have been unable to locate anyone who has this ability within our new administrative team).

 

Thanks for the assistance!

0 Comment actions Permalink
Brad Marshall
  • Agilix team member

I will send you an email to let you know who is the authorized support contact for your organization.

0 Comment actions Permalink
Please sign in to leave a comment.