This behavior can occur in multiple ways, including if the enrollment does not have the "Active" status and if the start date is a future date. For me to confirm the cause, could you navigate to the course enrollments tab and provide me with the enrollment ID of the student not viewing the course on their homepage?
Sure! The enrollment ID is 189846415. Thank you!
Hi Stephanie! Thank you for your follow-up. I confirmed the course ID that the enrollment is in. If you proxy now as user ID 189099763, you don't see the course on that student's homepage (Introduction to Edison Robots) course ID 123161572? I currently do after proxying as that user ID. I also proxied as your user and was able to navigate to the course to confirm course access.
Thank you! I attempted to login as the student and this is the screen from their dashboard. It does appear to have any enrolled courses.
Thank you for the screenshot!
That looks like a different user account than the one I proxied as. When I proxy as user ID 189099763, the name of the user is different by their profile picture (no parenthesis).
I looked through your domains and found a user ID that matches the name in your screenshot. It is user ID 189839641 and is located in a different domain than user ID 189099763. User ID 189839641 has no enrollments, so I would expect to not see any course cards within their student homepage.
While you are on the same page as your screenshot, click on the profile picture at the top right hand side of the page, select "About" from the menu. There should be a "User" category with a user ID. I believe it will show user ID 189839641, or not user ID 189099763.
Enrollment ID 189846415 that you provided earlier in this thread is associated with user ID 189099763. When I proxy as user ID 189099763 I see three course cards that they are enrolled within their student homepage.
Thank you for this information! I am not sure where to locate that profile ID (189099763) except pulling from the course enrollments. Can you provide instructions on how to access that profile ending in -763? Do I need provide a new login?
Within the Admin app, select the Find tool (spyglass) at the upper right hand side of the page, type #189099763 and then click on the returned ID value. Then you will be presented with a list of areas to navigate to pages in Buzz related to that user. I recommend clicking on "Details" from the available choice to start.
Thank you. I apologize, but I'm sure what to do now. How do I get the student to access the courses they are enrolled in?
No worries!The student would need to login with the username and credentials of the user account for which they currently have enrollments. It looks like the domain their user account is housed in is using SAML authentication. So, the student would need to login through their SAML provider.
This is of course assuming that those two user accounts in Buzz were made for the same student? User accounts are uniquely tied to their enrollments. In other words, enrollments can't be shared between different user accounts at the same time. If those two user accounts are meant for the same student, I don't know why the second user account with no enrollments was created. It may need to be deleted. In general, a user account can be enrolled in courses across different domains without the need to create additional user accounts in different domains. That would allow a student to login through one user account and access their courses without having to login through multiple user accounts and also avoid the need to keep track of different credentials for each user account and different enrollments between their user accounts.