Buzz API

Little Falls City School District is having a problem with loading videos on your website.

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Kciulla

Hello Agilix help center, I understand that you are on holiday until the 4th but this quite important. The Little Falls City School District teachers are trying to access your services through the url http://oneida-lf-es.agilixbuzz.com/ It has come to my attention that the teachers are unable to view any videos. I have spent many hours working on this solution debating if we have done something out of the ordinary to cause this issue. I then realized that when you access that url and login from any device, Macbook, desktop, phone etc. You are unable to view the video. We even have this problem on other networks such as 4G. The error on the video reads "Cannot load M3U8:Crossdomain access denied" This error is inevitable. I have tried everything from updating, reinstalling, and configuring the flash player to trying and reinstalling different browsers. I have made calls to our tech partners to speak with them about this issue, and we have come to the conclusion that is is most likely not on our side of the fence. The teachers use your program to teach the children and need it back asap. Please text/call 315-617-3507 or email kciulla@lfcsd.org so we can solve this problem. I will be available today until 5:00 thank you. Kevin Ciulla, Little Falls City School District Tech. 

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Brad Marshall
  • Agilix team member

Sorry about that, Kciulla. We are actually open today. Our holiday schedule had an incorrect date; it's been corrected.

I am unfamiliar with this error. I have notified your LMS provider of this reported issue so they can reach out to you, help debug the issue, and come to a resolution quickly.

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Matthew Bashant

Hello Kevin, Brad, Thomas, and the Agilix Community.

We have resolved this issue and have communicated directly with Kevin.  This was not an Agilix centric issue.  Thank you for your teaming.

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Brad Marshall
  • Agilix team member

I appreciate the response, Matthew! Hope your new year is going well!

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