Buzz API

How to submit a ticket?

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Varshini G

Hi,

Is there a way we can submit a ticket to resolve any issues with Brainhoney/Buzz?

 

Thanks!

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Brad Marshall
  • Agilix team member

Hey Juanita, all tickets are supposed to be submitted through your LMS provider. For example, if you purchase BrainHoney/Buzz from a publisher, you would submit the ticket to the publisher. 

Agilix partners with multiple educational leaders to deliver BrainHoney/Buzz to schools, teachers, and students. Some of our partners include HMH, BYU Independent Study, FLVS, Lincoln Learning, and many more. In each case, an admin/teacher/student is should submit issues and enhancement requests to the partner that you acquired the LMS from. 

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Varshini G

Hi,

I am the administrator for Red Comet. We are a direct provider of Brainhoney/Buzz. I do not have access/a link to submit tickets to. Can you please help me with this?

Thanks!

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Brad Marshall
  • Agilix team member

Thanks, Juanita. I'm following up with an account manager and will get back to you as soon I can.

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Brad Marshall
  • Agilix team member

Juanita, could you tell me your BrainHoney user ID. Trying to locate you in the system. 

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Varshini G

Hi Brad, 

I am Varshini, Systems Technical administrator with Red Comet. I have just taken over Juanita's support account. My apologies for missing this message from you. Is there a way that we can privately address this issue without it being available to the other support sign ups? 

This is our administrator user id: Admin User (admin - 12931421) on domain: Red Comet (redcomet - 12914160)

Thanks!

We have just moved our contract directly with agilix. It would really help us to obtain a user account in support that would enable us to raise tickets.

 

 

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Brad Marshall
  • Agilix team member

Hey Yarshini, you have been added to an approved support organization. You should now be able to submit a request that will be reviewed by our Support team.

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Varshini G

Thank you Brad!

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Andrea T Welsch

How do I submit help tickets directly to Tech Support from the page where the issues are occurring? 

Thank you! 

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Scott Taylor

Hello Andrea,

At this time there is not an option to create a ticket directly from within Buzz as specific support issues need to be routed through your authorized support contact or your platform provider.

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