Support Announcements

Message Disruption: SMS and emails from Buzz (2020-08-29)

Brad Marshall
  • Agilix team member
  • Updated:

Agilix has been notified by our messaging provider that messages being sent from Buzz are currently undeliverable. This includes messages sent by teachers, students, or notifications generated automatically by Buzz. We are working closely with our provider to restore service as soon as possible.

In the meantime, we will be disabling the feature to send email from Buzz so that users do not attempt to send messages as they would not be delivered.

We will provide an update once this feature has been enabled again and messages can be sent.

Updates (1)

Brad Marshall
  • Agilix team member

Our messaging provider was able to restore our messaging services and users can continue to send messages from Buzz.

To prevent the issue from occurring again, we have made some changes to how Buzz sends notifications. Specifically, the following notification types are no longer supported for the Right away (SMS) nor Right away (email) options.

Scores and feedback (student notifications)

  • My grade drops below passing
  • My enrollment status changes

Observer notifications

  • A student's grade drops below passing
  • A student's enrollment status changes

Teacher notifications

  • A student's grade drops below passing
  • A student's enrollment status changes

Base (master) course notifications

  • Changes the course settings
  • Changes an activity
  • Deletes an activity

If you wish to continue receiving any of these notifications and you currently are only subscribed to Right away, you will need to subscribe to the Daily digest or Weekly digest options. See How do I manage notifications?

NOTE: The user Settings page currently displays the option to enable Right away notifications for these types. Even though they may be enabled, a notification will not be sent for these types. A subsequent Buzz update will remove these Right away options.

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