Performance Incident: Buzz & API (2020-02-13)Follow
Agilix is actively working on an issue that causes Buzz and the API to return empty resources or "not found" errors. This could cause a domain to not load properly or other various issues. More details and updates to follow.
Thank you for your patience during this issue.
Beginning last night (2020-02-12), some resources gradually began to return errors that they could not be found. We have identified the root cause of the issue and are actively working on fixing the issues so that all of these resources get returned properly.
We have restored all reported domains that were not loading properly. If you have any additional domains that are not loading, please report them to Agilix Support.
We are still actively working on fixing the issues that is causing other resources to not load properly.
While many resource issues have already been fixed and are in progress of being fixed, we estimate that all remaining issues with resources to be resolved by 12:00 PM MT.
Clarification on a previous update: We have fixed all domains that would not allow a user to login. If you have any additional domains that are not allowing a user to login, please report them to Agilix Support.
We are continuing to see improvement and reduced errors when accessing resources. We appreciate your patience as we continue to resolve the remaining errors.
More than 75% of all resource issues have been resolved. We anticipate that the remaining issues will be resolved over the next 30 minutes.
All resource issues have been resolved. We have been monitoring the issue and have not had a single instance of it occur over the last 10 minutes.
We are extremely grateful for your patience during this situation. We apologize for any inconvenience it may have caused you, students, and teachers.