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How do I set up email templates in Dawn?

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Dawn includes a variety of templated messages that are automatically sent to end users when certain actions or events take place to help administer the site.

These messages can be customized and localized into the language of your choice on the Email templates card on the Administrator view > Site management screen.

For example:

When a potential learner is invited to create an account on your site, they receive an invite. By default, this message reads as follows (assuming your app is called "LoremLearning"):

You've been invited to LoremLearning!

The text that automates this message looks like this:

You've been invited to {{appName}}!  

There are two parts of this example message that we discuss in this document:

  • Message templates: You can edit any of the text in the Message template, so you could change it to read: We cordially invite you to join LoremLearing!, or simply Join us at LoremLearning!
  • Template variables: The text reading {{appName}} represents a Template variable. Dawn includes a variety of variables that you can insert into messages, and they will be replaced with information specific to your site; as seen above, variables are always enclosed in double curly braces.  

Use Message templates

Edit Dawn's Message templates with WYSIWYG (what you see is what you get) text editors and Template variables. Here are the templates included in Dawn by default:

  • Invite user is sent when inviting a person to use an account created for them in your system.
  • Create account is sent as a response to a user requesting to create an account.
  • Reset Password is sent as a response to a user requesting to resent their password.
  • Add enrollments is sent to let a user know they've been enrolled in a course.
  • Learner session created is sent to learners to confirm the creation of a coaching session.
  • Learner session cancelled is sent to learners to inform or confirm cancellation of a coaching session.
  • Learner session reminder is sent to learners to remind them of an upcoming coaching session.
  • Coach session created is sent to coaches to inform or confirm the creation of a coaching session with a learner.
  • Coach session cancelled  is sent to coaches to inform or confim cancellation of a coaching session with a learner.
  • Coach session reminder is sent to coaches to remind them of an upcoming coaching session.

Use Template variables

As discussed above, Template variables can be used in Message templates to customize and personalize the delivered messages based on context and the users involved.

To review the variables available:

  1. Click Edit template next to a message from the available templates.
  2. Click Dynamic text help and this window appears.

Edit Email templates

To edit Email templates:

  1. Click Edit template next to the message you want to use from the available templates.
  2. Enter the email Subject line.
  3. Notice that Dawn automatically populates the template with your logo as the email header. You can delete or replace that.
  4. Edit the text to share the message you want and be sure it reflects your style and brand.
  5. You can change the Background color and Foreground (text) color to reflect your brand as well. Make sure the combination is legible.
  6. Save.

Anywhere that you enter text, you can also use the Template variables discussed above; click Dynamic text help for information about the variables.

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