Teacher

How do I send messages with Buzz?

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Ryan Richins
  • Agilix team member
  • Updated:
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During the summer of 2017, we released a new Buzz UI, giving you the same features and functionality with a cleaner, simpler user experience!

Until all users have switched to the new UI, our Help Center articles will include information for both. 

Click the header below that aligns with the Buzz UI version you are using (Old UI or New UI); if you don't know which version you are using, review the differences and/or contact your system admin or Agilix account manager.

Old UI

Buzz provides multiple ways to email individuals, select groups, an entire class, or students across all courses.

Email with the People and Communication tools

To send email using either of these tools:

  1. Open the tool from the Main Menu.
  2. Click Send Mail in the toolbar.  
  3. Click the To field to see a dropdown of potential recipients. You can only message members of the course you have selected. Click recipients in the To field to remove them.
  4. Click the dropdown below the To field to choose to:
    • Send to recipients
    • Send to recipients and observers
    • Send to observers only, which will send the email to only the observers of the chosen recipients.
  5. Indicate whether you want a copy sent to yourself.
  6. Compose your message and Send.
Email with the People and Communication tools

In the People tool, you can select recipients using student checkboxes, so when you click Send Mail, those students are already in the To field. Follow the same steps outlined above.

Email with the Clipboard

To email using the Clipboard:

  1. Open the Clipboard from the toolbar or Main Menu.
  2. Select Messages.
  3. Add the student(s), Quick Lists, and/or Groups to whom you want to send the message using the panel on the left (How do I add students to the Clipboard?).
  4. You can remove recipients by unchecking them in the Clipboard list above the Add student, quick list, or group field; to clear your recipient list entirely, check your full list and click Remove.
  5. Click the dropdown below the To field to choose to:
    • Send to recipients
    • Send to recipients and observers
    • Send to observers only, which will send the email to only the observers of the chosen recipients.
  6. Indicate whether you want a copy sent to yourself.
  7. Compose the message in the Send Mail panel on the right and click Send.
Email with the Clipboard

Additional articles

Tips

  • You and your students must have valid external email addresses linked to your Buzz account to send messages; you can verify your email in the User Menu. Contact your domain admin if you need help with this.
  • The Clipboard is the only place that allows you to message students across multiple courses.
  • Using Quick Lists can save you time while still enabling you to provide the personalized attention your students need.
  • Email signatures for messages sent from Buzz automatically read "Sent from Buzz..."
New UI

Buzz provides multiple ways to email individuals, select groups, an entire class, or students across all courses.

Email with the People and Communication tools

To send email using the People or Communication tool:

  1. Open the tool from the Main Menu.
  2. Click Send Mail in the toolbar.  
  1. Click the To field to see a dropdown of potential recipients. You can only message members of the course you have selected. Click recipients in the To field to remove them.
  2. Click the dropdown below the To field to choose to:
    • Send to recipients
    • Send to recipients and observers
    • Send to observers only, which will send the email to only the observers of the chosen recipients.
  3. Indicate whether you want a copy sent to yourself.
  4. Compose your message and Send.
Email with the People and Communication tools

In the People tool, you can select recipients using student checkboxes, so when you click Send Mail, those students are already in the To field. Follow the same steps outlined above.

Email with the Clipboard

To email using the Clipboard:

  1. Open the Clipboard from the toolbar or Main Menu.
  2. Select Messages.
  3. Add the student(s), Quick Lists, and/or Groups to whom you want to send the message using the panel on the left (How do I add students to the Clipboard?).
    • You can remove recipients by unchecking them in the Clipboard list above the Add student, quick list, or group field; to clear your recipient list entirely, check your full list and click Remove.
  4. Click the dropdown below the To field to choose to:
    • Send to recipients
    • Send to recipients and observers
    • Send to observers only, which will send the email to only the observers of the chosen recipients.
  5. Indicate whether you want a copy sent to yourself.
  6. Compose the message in the Send Mail panel on the right and click Send.
Email with the Clipboard

Additional articles

Tips

  • You and your students must have valid external email addresses linked to your Buzz account to send messages; you can verify your email in the User Menu. Contact your domain admin if you need help with this.
  • The Clipboard is the only place that allows you to message students across multiple courses.
  • Using Quick Lists can save you time while still enabling you to provide the personalized attention your students need.
  • Email signatures for messages sent from Buzz automatically read "Sent from Buzz..."

Comments (16)

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John Swaney

May it be confirmed if "To:" sends as To: or Bcc:? In other words, would others see who else received the email?

Brad Marshall
  • Agilix team member

Great question, John. Students do not see the other recipients of an email sent from their teacher. So, for all intents and purposes, every recipient of a message sent from Buzz (or BrainHoney) is like 'bcc'.

 

 

Varshini G

Is the email and the response stored in Buzz back-end somewhere as a part of the user details?

If not, and If we need to use an internal messaging system to store messages, which course activity type should we use?

Brad Marshall
  • Agilix team member

Hey Juanita, in general, it is stored in the Buzz back-end. However it is not easily accessible by a normal end-user. We do have plans for bringing a internal messaging functionality to Buzz, but current the messaging is handled via third-party email providers. 

If you want to use an existing activity type to meet an internal-like messaging tool, the easiest option would be is Journal. With a Journal, students do not see other student's entries but a teacher can and reply to the entry. Alternatively, you could use a Discussion Board, but if each students posts are supposed to be private, you would have to create a group for each student, and align the group set to the Discussion Board. 

Hope this helps!

Varshini G

Thanks Brad! I hope we get the internal messaging soon.

RCSD eLearning Team

Agreed, internal messaging would be great!

Also, is there a reason why teachers cannot email students who have completed their course?  We have many courses set up for automatic completion but teachers still want to reach out to those students at  times. Thank you.

Scott Taylor

Teachers are unable to email completed students as a privacy/security measure in the LMS. If a teacher needs to reach out to a completed student they would need to do so outside of the LMS.

Pmetting

Is there a way to personalize the email to student thru Buzz? 

 

For example: in a different system, we would  use |firstname| to put the student's first name into the message. 

This makes it super easy for use to send messages to the student and give it some personalization to the message. 

 

~Prissy 

Scott Taylor

Hello,

At this time replacement variables are not supported in the messaging tool. We'll include this suggestion in discussions for possible enhancements to the system.

Lyn Franklin

Has there been an update to allow a user to see all sent messages?

Brian Williams
  • Agilix team member

Hi Lyn!

 

There hasn't been recent changes to this behavior. One may select the "Send a copy to me" checkbox in the communication tool which will allow one to review sent emails within their email client. 

That's a great suggestion though! I will include this suggestion in discussions for possible enhancements to the system. 

Brooke Carner

Unless I missed it, there aren't clear instructions in this article for students to email course teachers. 

Brian Williams
  • Agilix team member

Hello Brooke!

This article pertains to the Teacher app within Buzz. 

The Communication tool document for students can be found in the student section of the Help Center under the title of: How do I use the Communication tool? [Student].

Chad Kohalyk

We have clients who run continuous courses. How can they message only currently active students, not those who are just about to start?

I thought the groupings option would allow this, but I don't seem to be able to send an email to a group.

Appreciate the insight!

Brad Marshall
  • Agilix team member

Hey Chad, the best way to do this right no would be to open the Gradebook, select "Edit the visible columns" and select "Start" under "Enrollment." This will cause the Gradebook to display the students start date for their enrollment. Then you can sort by start date and select the students you wan to message, add them to the Clipboard, and then message them from the Clipboard tool.

I hope this helps!

Chad Kohalyk

Much appreciated Brad!

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