Support Announcements

Welcome to the Agilix Help Center!

Brad Marshall
  • Agilix team member
Your 24/7 destination for asking questions, suggesting ideas, and learning about Agilix products

Welcome to all students and educators to the Agilix Help Center. This Help Center is a single reference point for you to engage with other users, learn more about Agilix products, and provide your feedback.

To get started, review the following common tasks to become more efficient in the Agilix Help Center. If you have any questions about the Help Center, don't hesitate to ask. Just add a comment to this article and we will reply as soon as possible.

  1. Click on the "Search" input on the Help Center header.
  2. Type in keywords related to your query.
  3. As you type, suggested articles will be displayed for instant access.
  4. Select a suggested article if you believe it will answer your question. If not, hit 'enter' on your keyboard to review the Search Results.
  5. On the Search Results page, browse the results and select the article that best matches your query. To improve the results:
    • Add or alter your keywords to view different results.
    • Filter by type and category/topic to limit the scope of the search to only specific sections or topics.

When in the Help Center, type a forward slash (/) to jump to the search bar to quickly perform a search.

How do I create an account?

  1. Select the "Sign in" button on the Help Center header.
  2. There are two different options to create an account. Select the desired one.
    • Social and business SSO [1]: Select this option if you would like to authenticate into the Help Center using a third-party authentication service. This works well if the email address you want associated with your account is the same as the email address associated with the third-party service. This often offers easier authentication on trusted devices.
    • Sign up [2]: Select this option if you want to create an account from scratch, where you provide the email address and password that will be used for this account.
  3. Follow the remaining steps on the screen.

How do I sign in?

  1. Select the "Sign in" button on the Help Center header.
  2. Enter your credentials (Email, Password) or select the desired social and business SSO method.
  3. If needed, follow the remaining steps on screen. 

How do I follow a section, article, topic, post, or user?

When you Follow content, you are then subscribed to receive updates for that content.

  • Following a section or topic will email you when any new articles or posts and, optionally, comments are created in that section or topic.
  • Following an article or post will email you when any new comments are created in that article or post.
  • Following a user will email you when that user creates a new post and, optionally, comments.

To Follow some content:

  1. Navigate to the desired section, article, topic, post, or user.
  2. Locate the button that says Follow.
    • If the content is an article or a post, this button will be next the the article/post title.
    • If the content is a section or a topic, this button will be next to the section/topic title.
    • If the button says Following or Unfollow, you are already subscribed to the content.
  3. Select the button to Follow the content.

How do I comment and vote on an article or post?

Comments, votes, and share options are placed directly below the article or post body.

To comment:

  1. Scroll to the bottom of the article or post.
  2. Select inside the text box to add your comment. If you are not signed in, you will be prompted to sign in.
  3. Type in your comment.
  4. Select "Submit."

Once you add a comment to an article or post, you will also automatically Follow the content for future updates.

To vote:

  1. Scroll to the bottom of the article or post.
  2. Select the thumbs-up button to upvote or the thumbs-down button to downvote. You can vote on articles, posts, and comments to show your approval/agreement or disapproval/disagreement with the content.

How do I create a new post?

Creating a new post is a great way to share your insights or ask questions that have not already been shared in the Help Center.

To create a new post:

  1. Select the "New post" option from the floating button on the bottom right.
  2. Complete the "New post" form.
  3. Select "Submit."

How do I review my activities?

  1. Select the "My activities" option under the user menu.
  2. Select "Contributions" to review all Posts, Post Comments, and Article Comments you have made.
  3. Select "Following" to review all content you are subscribed to.
  4. Select "Requests" to review all submitted requests to Agilix Support. NOTE: Only available to authorized support contacts.

How do I submit a request to Agilix Support?

NOTE: Only available to authorized support contacts.

  1. Select the "Submit a request" option from the floating button on the bottom right.
  2. Complete the "Submit a request" form.
  3. Select "Submit."

Comments (5)

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Ken Collura

how do members post questions? like this...

As an administrator, I have bulk imported all of our courses and assigned them to the respective teachers of our faculty. I have attempted to assign images instead of the default "2 character" to the course cards. I have been unsuccessful. The only time the image will save is when I go in as a teacher and +course...Any assistance will be appreciaited.

Brad Marshall
  • Agilix team member

Help Center members can ask questions through Discussions. You can access it through the home page on the right side. This allows you to browser existing topics and contribute your own posts.

Additionally, you can create your own discussion/question from any page you see the "New post" button. I just made it green so that it stands out more.

Brad Marshall
  • Agilix team member

Kenneth, I have created your question here: How do I change my course thumbnail?

Aileen Sweeney

How do you vote?

Brad Marshall
  • Agilix team member

Hello Aileen, for articles you can use the thumbs-up and thumbs-down buttons below the article.

For discussions and comments, use the similar buttons below the post/comment.

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