Support Announcements

Performance Issues (2/28/2017)

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Scott Taylor
  • Agilix team member

Our web service  provider is currently experiencing some connectivity/performance issues which is affecting Agilix platform at this time. We are actively working with them to restore services. Thank you for your patience while we resolve the disruption.

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Scott Taylor
  • Agilix team member

An update from AWS: "We've identified the issue as high error rates with S3 in US-EAST-1, which is also impacting applications and services dependent on S3. We are actively working on remediating the issue."

Scott Taylor
  • Agilix team member

Amazon Web Services has identified the underlying root cause of the issue and they are beginning the remediation process. The Agilix team is also continuing to explore options to facilitate faster recovery

Scott Taylor
  • Agilix team member

AWS is making progress and has restored item retrieval (e.g., pages can load); however, saving or submitting information (e.g., student submission, creating a new activity) may fail until AWS is able to fully resolve the issue. Errors may be generated when saving activity or edits are attempted.

Scott Taylor
  • Agilix team member

AWS has reported that services have been restored and it has been verified by Agilix as well. There may be some latent delays/errors in sending emails from the system as AWS has not finished fully restoring service for emails, however AWS is continuing to work on this behavior. Thank you for your patience during this disruption.

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